United Healthcare: This is a horrible number with equally horrible...
A United Healthcare customer review by GetHuman user ~anti-moron from November 17th, 2017
Background on ~anti-moron's case
GetHuman: ~anti-moron - can you tell our other United Healthcare customers when your case took place?
~anti-moron: Sure. It was late at night, on November 9th.
GetHuman: Did you reach out to United Healthcare, and if so, how?
GetHuman: And which of these common United Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows ~anti-moron a list of common United Healthcare problems)
~anti-moron: "Get insurance" was why I was trying to call.
~anti-moron's review of United Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's United Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anti-moron: This is a horrible number with equally horrible "customer service reps." And I use that term EXTREMELY LIGHTLY.*On August **, **** I called "Tricare," an insurance company for the military and their families. *I had ONE SIMPLE QUESTION, one which any moron could have answered. Unfortunately, that is all I encountered..... MORONS.*The first lady was nice and had a Southern accent so deep it was actually a little difficult to understand her. She incorrectly thought I needed to talk to Tech Support and even offered to stay with me while she "connected" to Tech Support. Then I was disconnected!*Phone call **: I called again and got routed through the mindless voicemail system (really, they need to get a professional voiceover, not the annoying woman's voice on that tape). *When I finally reached a LIVE HUMAN BEING, she apologized but said I needed to be passed off to... such and such. *When such and such answered, he asked for my NPI. "What is that?" I asked and he, in a rather condescendi
GetHuman: Let's quantify your experience contacting United Healthcare. On a scale of 1 to 5, how easy is it go get help on a United Healthcare problem?
~anti-moron: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anti-moron: I'd give them a five out of five on communication.
GetHuman: And what about United Healthcare's ability to quickly and effectively address your problem?
~anti-moron: For that I would say five out of five.
GetHuman: And finally- any advice for other United Healthcare customers?
~anti-moron: Call them early in the day or late. Don't forget any personal or account information you might need for United Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anti-moron taken from his United Healthcare customer service problem that occurred on November 9th, 2017.