Vente-Privee with American Express: The website refused to allow us to return an it...
A Vente-Privee with American Express customer review by GetHuman user ~Daniela from November 21st, 2017
Background on ~Daniela's case
GetHuman: ~Daniela - can you tell our other Vente-Privee with American Express customers when your case took place?
~Daniela: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Vente-Privee with American Express, and if so, how?
GetHuman: And which of these common Vente-Privee with American Express customer issues best describes the reason you wanted to talk to them?
(Shows ~Daniela a list of common Vente-Privee with American Express problems)
~Daniela: "Lower my rate" was why I was trying to call.
~Daniela's review of Vente-Privee with American Express customer service
GetHuman: So how would you sum up your experience for GetHuman's Vente-Privee with American Express customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Daniela: The website refused to allow us to return an item, because it claimed that the item was shipped more than ** days ago. The return window is ** days from the day the item is shipped.**But when we checked FedEx website, we found that the item was shipped ** hours later than what Vente-Privee claimed.**Finding the phone number was difficult, but thanks to GetHuman, we managed to speak to a representative who issued a return authorization immediately. Beware of this company!
GetHuman: Let's quantify your experience contacting Vente-Privee with American Express. On a scale of 1 to 5, how easy is it go get help on a Vente-Privee with American Express problem?
~Daniela: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Daniela: I'd give them a one out of five on communication.
GetHuman: And what about Vente-Privee with American Express's ability to quickly and effectively address your problem?
~Daniela: For that I would say two out of five.
GetHuman: And finally- any advice for other Vente-Privee with American Express customers?
~Daniela: Call them early in the day or late. Don't forget any personal or account information you might need for Vente-Privee with American Express to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Daniela taken from his Vente-Privee with American Express customer service problem that occurred on November 16th, 2017.