Verizon FiOS: Called at *:**pm on a Sunday and got through qu...
A Verizon FiOS customer review by GetHuman user ~Subaru Lou from November 20th, 2017
Background on ~Subaru Lou's case
GetHuman: ~Subaru Lou - can you tell our other Verizon FiOS customers when your case took place?
~Subaru Lou: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Subaru Lou a list of common Verizon FiOS problems)
~Subaru Lou: "Technical support" was why I was trying to call.
~Subaru Lou's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Subaru Lou: Called at *:**pm on a Sunday and got through quickly. However, they are not able to help business accounts on weekend. Sadly, I'll have to call back on Monday.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Subaru Lou: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Subaru Lou: I'd give them a four out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Subaru Lou: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Subaru Lou: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Subaru Lou taken from his Verizon FiOS customer service problem that occurred on November 14th, 2017.