Verizon FiOS: My attempt to post a comment in the "Leave your...
A Verizon FiOS customer review by GetHuman user ~ka4yma from November 27th, 2017
Background on ~ka4yma's case
GetHuman: ~ka4yma - can you tell our other Verizon FiOS customers when your case took place?
~ka4yma: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~ka4yma a list of common Verizon FiOS problems)
~ka4yma: "Cancel service" was why I was trying to call.
~ka4yma's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ka4yma: My attempt to post a comment in the "Leave your comment..." window pops up a ***char only 'review window'. I'll try here too.*---------*It is not appropriate to depend on me to tell you your jobs, but mistakes are being made at every level: phone ops, field task assignment, and call-center & field technician training* on-line customer troubleshooting instructions.* Last week I called FiOS, and described my phone problem (dial tone is still being lost during damp weather. and the problem is not in my house) but the tech the operator sent said, "I'm the wrong kind of field tech. You should have asked for a 'Copper technician'. I can't repair your NID." Actually he did a partial repair on the TelCo side of the NID by re-attaching a broken lead. This returned dial tone ** to a Test Socket. *He advised that:*"The 'client side' closure ***** has fallen out and should be replaced to prevent this kind of mold growth."*"The problem goes on away when I pull out the Test Jack".*"Since Tone
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~ka4yma: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ka4yma: I'd give them a four out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~ka4yma: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~ka4yma: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ka4yma taken from his Verizon FiOS customer service problem that occurred on November 22nd, 2017.