Verizon FiOS: Service was average of course they cannot or ei...
A Verizon FiOS customer review by GetHuman user ~No Thank You from November 23rd, 2017
Background on ~No Thank You's case
GetHuman: ~No Thank You - can you tell our other Verizon FiOS customers when your case took place?
~No Thank You: Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~No Thank You a list of common Verizon FiOS problems)
~No Thank You: "Refund" was why I was trying to call.
~No Thank You's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~No Thank You: Service was average of course they cannot or either will not do anything that goes against policy. After * years with Verizon I will NEVER again use this company, which is more concerned with big profits than customer satisfaction.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~No Thank You: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~No Thank You: I'd give them a three out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~No Thank You: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~No Thank You: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~No Thank You taken from his Verizon FiOS customer service problem that occurred on November 18th, 2017.