Verizon FiOS: Waiting online for ** mins only because since t...
A Verizon FiOS customer review by GetHuman user ~Mary Ann from November 22nd, 2017
Background on ~Mary Ann's case
GetHuman: ~Mary Ann - can you tell our other Verizon FiOS customers when your case took place?
~Mary Ann: Yeah. It was late at night, on November 20th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Ann a list of common Verizon FiOS problems)
~Mary Ann: "Service Outage" was why I was trying to call.
~Mary Ann's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Ann: Waiting online for ** mins only because since their automated system rebooted and the TV my husband was watching said we had no signal. Not sure if we will keep FIOS. The week before it was out for almost an hour for something.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~Mary Ann: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Ann: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~Mary Ann: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~Mary Ann: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Ann taken from his Verizon FiOS customer service problem that occurred on November 20th, 2017.