Verizon Land Line: Was able to make contact with Summer, who was i...
A Verizon Land Line customer review by GetHuman user ~Skip from November 23rd, 2017
Background on ~Skip's case
GetHuman: ~Skip - can you tell our other Verizon Land Line customers when your case took place?
~Skip: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Verizon Land Line, and if so, how?
GetHuman: And which of these common Verizon Land Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Skip a list of common Verizon Land Line problems)
~Skip: "None of those really matches why I wanted to call Verizon Land Line that day." was why I was trying to call.
~Skip's review of Verizon Land Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Land Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Skip: Was able to make contact with Summer, who was in the Phillipines. I wanted instructions as to how to change a Speed Dial number on our land line. She gave instructions that I had already tried and didn't work. She said that she would transfer me to the Technical Support Group but couldn't because I was not the listed account owner. In order to transfer me I had to provide specific security information. After arguing with Summer she finally transferred me. It took * minutes to transfer me! Jamal suggested the same *** and i told him it didn't work. He then changed the Speed dial set-up for me from his end and asked if I was trying to do this on a cordless phone or a corded phone. I said cordless. He said try a corded phone. I did and it worked!! Thank you Jamal! Jamal's service and communications excellent. Summer's service and communications was horrible!
GetHuman: Let's quantify your experience contacting Verizon Land Line. On a scale of 1 to 5, how easy is it go get help on a Verizon Land Line problem?
~Skip: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Skip: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Land Line's ability to quickly and effectively address your problem?
~Skip: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Land Line customers?
~Skip: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Verizon Land Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Skip taken from his Verizon Land Line customer service problem that occurred on November 22nd, 2017.