Verizon Wireless: Although for the most part people are nice, all...
A Verizon Wireless customer review by GetHuman user ~suneyes3 from November 24th, 2017
Background on ~suneyes3's case
GetHuman: ~suneyes3 - can you tell our other Verizon Wireless customers when your case took place?
~suneyes3: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~suneyes3 a list of common Verizon Wireless problems)
~suneyes3: "Cancel or Change Account" was why I was trying to call.
~suneyes3's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~suneyes3: Although for the most part people are nice, all the techs don't know all the same things. Doesn't Verizon Wireless send them all to the same school?*I have called I'll say about ** different reps in the last * or * months and that is to get a new phone because the last * of mine don't work. I get that all they can do, because of what the warranty says, is send me the same phone...that would be **.*They tell me their computers won't let them do anything else and the supervisors tell me the same thing.*It is a black mark against Verizon Wireless that I actually have to send them a letter through the mail to get to someone who I hope will help me.*The reps are fine, a couple have been exceptional, and it still hasn't gotten me a different model phone. And after all this ****, I want a new phone of a new model.*And Samsung doesn't help much either.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~suneyes3: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~suneyes3: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~suneyes3: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~suneyes3: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~suneyes3 taken from his Verizon Wireless customer service problem that occurred on November 16th, 2017.