I called about a downed Verizon telephone wire...
A Verizon customer review by GetHuman user ~Soon to be a former Verizon cu from November 23rd, 2017
Background on ~Soon to be a former Verizon cu's case
GetHuman: ~Soon to be a former Verizon cu - can you tell our other Verizon customers when your case took place?
~Soon to be a former Verizon cu: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Soon to be a former Verizon cu a list of common Verizon problems)
~Soon to be a former Verizon cu: "Service Outage" was why I was trying to call.
~Soon to be a former Verizon cu's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Soon to be a former Verizon cu: I called about a downed Verizon telephone wire creating a public hazard. I started at *pm and by *:** when I finally got a live person I was told I would get a call back within ** hours! Apparently Verizon, a public utility, does not have dispatch services after hours, unbelievable.
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Soon to be a former Verizon cu: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Soon to be a former Verizon cu: I'd give them a four out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Soon to be a former Verizon cu: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Soon to be a former Verizon cu: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Soon to be a former Verizon cu taken from his Verizon customer service problem that occurred on November 17th, 2017.