Verizon: They were useless, I called ***-***-**** and hi...
A Verizon customer review by GetHuman user ~Anonymous from November 21st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Verizon customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 14th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Verizon problems)
~Anonymous: "Change Services" was why I was trying to call.
~Anonymous's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: They were useless, I called ***-***-**** and hit * ** * * ** and that got me to a FIOS person after ten minutes, they transferred me to a machine, so I called the same number again and after ten more minutes a guy answered and said I will transfer you I said not to a machine and he said yes a machine but hit * six times and it will work. Didn't work WORST COSTUMER SERVICE!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Verizon customer service problem that occurred on November 14th, 2017.