Verizon: Total nightmare. Landline went dead from power...
A Verizon customer review by GetHuman user ~Thinker from November 6th, 2017
Background on ~Thinker's case
GetHuman: ~Thinker - can you tell our other Verizon customers when your case took place?
~Thinker: Yes I can. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Thinker a list of common Verizon problems)
~Thinker: "Find supplier" was why I was trying to call.
~Thinker's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Thinker: Total nightmare. Landline went dead from power brown out but Fios was fine and came right back up. Figured out it was a Verizon problem (not my phone and not my home wires). But just getting a human who can help or who can enter it as a problem at Verzon is the problem. First, they just want to blame the customer. But I been on that ride and made SURE it was not my phone or my home. So, Eventually, you get a human but, they actually can*€*t help you! This is not the first time. When I have had this issue in past (land line as part of Fios), in all cases, I never once was able to get help!*I had the land line for *** during power out. But, you know, since the line has gone dead now over *-* years after a power outage, I*€*m dropping Verizon and getting Vonage or another service because, at least if the power is out and comes on, I can just plug the box back in and it works!*How is that I can call Apple and almost get a human right away with little problem and most of the time, they just
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Thinker: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Thinker: I'd give them a two out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Thinker: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Thinker: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Thinker taken from his Verizon customer service problem that occurred on November 2nd, 2017.