Virgin Credit Card (UK): Called in twice to this number and had an autom...
A Virgin Credit Card (UK) customer review by GetHuman user GetHuman-407919 from November 17th, 2017
Background on GetHuman-407919's case
GetHuman: GetHuman-407919 - can you tell our other Virgin Credit Card (UK) customers when your case took place?
GetHuman-407919: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Virgin Credit Card (UK), and if so, how?
GetHuman: And which of these common Virgin Credit Card (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-407919 a list of common Virgin Credit Card (UK) problems)
GetHuman-407919: "Setup an account" was why I was trying to call.
GetHuman-407919's review of Virgin Credit Card (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Credit Card (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-407919: Called in twice to this number and had an automatic message which is a waste of time they have nothing to ask if you are a new customer so ask lots of unrelated questions. had to wait for ages then got cut off. Simple questions to ask in the beginning is are you an existing customer duh does that not make sense. No point routing someone to the wrong place straight away that just puts people backs up. Asked my date of birth and it said they could not find it in the system WTF. I rest my case. Guess take my business elsewhere if you are going to make it so difficult.
GetHuman: Let's quantify your experience contacting Virgin Credit Card (UK). On a scale of 1 to 5, how easy is it go get help on a Virgin Credit Card (UK) problem?
GetHuman-407919: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-407919: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Credit Card (UK)'s ability to quickly and effectively address your problem?
GetHuman-407919: For that I would say four out of five.
GetHuman: And finally- any advice for other Virgin Credit Card (UK) customers?
GetHuman-407919: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Credit Card (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-407919 taken from his Virgin Credit Card (UK) customer service problem that occurred on November 14th, 2017.
Virgin Credit Card (UK)
2.00 of 5 stars | 2 reviews
GetHuman-407919's Virgin Credit Card (UK) Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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