Virgin Credit Card (UK): Their system may have changed - it is now (su...
A Virgin Credit Card (UK) customer review by GetHuman user ~Jeremy from October 27th, 2017
Background on ~Jeremy's case
GetHuman: ~Jeremy - can you tell our other Virgin Credit Card (UK) customers when your case took place?
~Jeremy: Sure. It was middle of the night, on October 24th.
GetHuman: Did you reach out to Virgin Credit Card (UK), and if so, how?
GetHuman: And which of these common Virgin Credit Card (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeremy a list of common Virgin Credit Card (UK) problems)
~Jeremy: "Complaint" was why I was trying to call.
~Jeremy's review of Virgin Credit Card (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Credit Card (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeremy: Their system may have changed - it is now (supposedly) voice recognition, only it doesn't recognise my voice at all well, and never prompted me for a credit card number, so I could not enter **, and did not work with entering ** when trying to recognise what I was saying.
GetHuman: Let's quantify your experience contacting Virgin Credit Card (UK). On a scale of 1 to 5, how easy is it go get help on a Virgin Credit Card (UK) problem?
~Jeremy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeremy: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Credit Card (UK)'s ability to quickly and effectively address your problem?
~Jeremy: For that I would say two out of five.
GetHuman: And finally- any advice for other Virgin Credit Card (UK) customers?
~Jeremy: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Credit Card (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeremy taken from his Virgin Credit Card (UK) customer service problem that occurred on October 24th, 2017.
Virgin Credit Card (UK)
2.00 of 5 stars | 2 reviews
~Jeremy's Virgin Credit Card (UK) Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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