Virgin Media: Complaint
A Virgin Media customer review by GetHuman user GetHuman-rebbecca from December 1st, 2017
Background on GetHuman-rebbecca's case
GetHuman: GetHuman-rebbecca - can you tell our other Virgin Media customers when your case took place?
GetHuman-rebbecca: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to Virgin Media, and if so, how?
GetHuman: And which of these common Virgin Media customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rebbecca a list of common Virgin Media problems)
GetHuman-rebbecca: "Complaint" was why I was trying to call.
GetHuman-rebbecca's review of Virgin Media customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Media customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rebbecca: Complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-rebbecca: Been a week with out broadband as was sold a quick start as was told it would work and it don't! Had an engineer come out to find out the wires was sky and then was made an appointment for **th for it to be installed for it to be cancelled but not to be told!
GetHuman: Let's quantify your experience contacting Virgin Media. On a scale of 1 to 5, how easy is it go get help on a Virgin Media problem?
GetHuman-rebbecca: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rebbecca: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Media's ability to quickly and effectively address your problem?
GetHuman-rebbecca: For that I would say five out of five.
GetHuman: And finally- any advice for other Virgin Media customers?
GetHuman-rebbecca: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Media to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rebbecca taken from his Virgin Media customer service problem that occurred on November 24th, 2017.