Virgin Mobile: Called later on a Saturday night ... friendly s...
A Virgin Mobile customer review by GetHuman user ~Steve from Albany from November 4th, 2017
Background on ~Steve from Albany's case
GetHuman: ~Steve from Albany - can you tell our other Virgin Mobile customers when your case took place?
~Steve from Albany: Yes. It was late at night, on October 26th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve from Albany a list of common Virgin Mobile problems)
~Steve from Albany: "Cancel service" was why I was trying to call.
~Steve from Albany's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve from Albany: Called later on a Saturday night ... friendly service ... problem resolved ... very good experience ...
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~Steve from Albany: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve from Albany: I'd give them a three out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~Steve from Albany: For that I would say four out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~Steve from Albany: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve from Albany taken from his Virgin Mobile customer service problem that occurred on October 26th, 2017.