Virgin Mobile: No service is closer than saying bad servie. Th...
A Virgin Mobile customer review by GetHuman user ~bcnubes from October 31st, 2017
Background on ~bcnubes's case
GetHuman: ~bcnubes - can you tell our other Virgin Mobile customers when your case took place?
~bcnubes: Yup. It was morning, on October 26th.
GetHuman: Did you reach out to Virgin Mobile, and if so, how?
GetHuman: And which of these common Virgin Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~bcnubes a list of common Virgin Mobile problems)
~bcnubes: "Dispute a Charge" was why I was trying to call.
~bcnubes's review of Virgin Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Virgin Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bcnubes: No service is closer than saying bad servie. The ** minutes is an average per call wait. I am currently on my *th call or so, I lost track. The automated system is annoying, confusing, fussy and over sensitive, not user friendly and often disconnects you. There is no way to go back if you chose the wrong menu path. If you try to push zero or something the system often "says thanks for calling" and then it hangs up. The automated system told me to go to the website. The website dropped out and then took me to Virgin in Spanish and then back again, all by following their links. Finally the website told me to call them instead. I called on the Virgin phone and it told me to use a different phone. On and on and on. So far I have about *-* hours invested and all I am trying to do is port my number over. So I don't sound like all I am doing is complaining- the phone is cool and the plan is just what I wanted. If I can ever get it to work it might be nice. At this point though I
GetHuman: Let's quantify your experience contacting Virgin Mobile. On a scale of 1 to 5, how easy is it go get help on a Virgin Mobile problem?
~bcnubes: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bcnubes: I'd give them a five out of five on communication.
GetHuman: And what about Virgin Mobile's ability to quickly and effectively address your problem?
~bcnubes: For that I would say one out of five.
GetHuman: And finally- any advice for other Virgin Mobile customers?
~bcnubes: Call them early in the day or late. Don't forget any personal or account information you might need for Virgin Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bcnubes taken from his Virgin Mobile customer service problem that occurred on October 26th, 2017.