Vonage: Answered in under ** seconds, fixed my router p...
A Vonage customer review by GetHuman user ~americann001 from October 31st, 2017
Background on ~americann001's case
GetHuman: ~americann001 - can you tell our other Vonage customers when your case took place?
~americann001: Yes. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Vonage, and if so, how?
GetHuman: And which of these common Vonage customer issues best describes the reason you wanted to talk to them?
(Shows ~americann001 a list of common Vonage problems)
~americann001: "None of those really matches why I wanted to call Vonage that day." was why I was trying to call.
~americann001's review of Vonage customer service
GetHuman: So how would you sum up your experience for GetHuman's Vonage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~americann001: Answered in under ** seconds, fixed my router problem (wrong time zone) in less than ** seconds, entire call and problem were solved in under a minute...best phone company service I've ever experienced...amazing! Spoke with someone without an accent...was a true surprise!!!! Web service stinks, or my internet isn't working correctly, every other site opened except vonage support, wrong phone number and found this number through this web rating service...thank god for this sight!
GetHuman: Let's quantify your experience contacting Vonage. On a scale of 1 to 5, how easy is it go get help on a Vonage problem?
~americann001: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~americann001: I'd give them a five out of five on communication.
GetHuman: And what about Vonage's ability to quickly and effectively address your problem?
~americann001: For that I would say two out of five.
GetHuman: And finally- any advice for other Vonage customers?
~americann001: Call them early in the day or late. Don't forget any personal or account information you might need for Vonage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~americann001 taken from his Vonage customer service problem that occurred on October 27th, 2017.