Vonage: It's taken an hour of my time to find out * thi...
A Vonage customer review by GetHuman user GetHuman-288149 from November 15th, 2017
Background on GetHuman-288149's case
GetHuman: GetHuman-288149 - can you tell our other Vonage customers when your case took place?
GetHuman-288149: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Vonage, and if so, how?
GetHuman: And which of these common Vonage customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-288149 a list of common Vonage problems)
GetHuman-288149: "None of those really matches why I wanted to call Vonage that day." was why I was trying to call.
GetHuman-288149's review of Vonage customer service
GetHuman: So how would you sum up your experience for GetHuman's Vonage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-288149: It's taken an hour of my time to find out * things. I went through horrible menus & then was cut off * times. Then was told to call ***-***-**** & was cut off again. What kind of a phone company is this?? ---I never can get good service!!! The lines are hard to hear on & nobody there talks good English. This is what I want to know. How can you stop ****-***-**** from calling me over & over again? I don't want what they're selling..&no matter what--they won't stop calling. About ** calls now. And hanging up on them doesn't help. Also,*I'm supposed to be hooked up with your company to be able to call out of the U.S. --but I haven't done this in a long time. but soon I want to call someone in Hawaii. So will this & any other out of state calls be not charged to me???????? (I am not supposed to be charged for these. I am just rechecking. -----And by the way, having to take additional time to do this is rediculous. (Look below!. Also, why are you so greedy as to want more custo
GetHuman: Let's quantify your experience contacting Vonage. On a scale of 1 to 5, how easy is it go get help on a Vonage problem?
GetHuman-288149: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-288149: I'd give them a five out of five on communication.
GetHuman: And what about Vonage's ability to quickly and effectively address your problem?
GetHuman-288149: For that I would say five out of five.
GetHuman: And finally- any advice for other Vonage customers?
GetHuman-288149: Call them early in the day or late. Don't forget any personal or account information you might need for Vonage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-288149 taken from his Vonage customer service problem that occurred on November 12th, 2017.