WalMart Credit Card: Worst customer service rep I have ever dealt wi...
A WalMart Credit Card customer review by GetHuman user GetHuman-365255 from November 21st, 2017
Background on GetHuman-365255's case
GetHuman: GetHuman-365255 - can you tell our other WalMart Credit Card customers when your case took place?
GetHuman-365255: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to WalMart Credit Card, and if so, how?
GetHuman: And which of these common WalMart Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-365255 a list of common WalMart Credit Card problems)
GetHuman-365255: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-365255's review of WalMart Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-365255: Worst customer service rep I have ever dealt with, her name was Bobbie. Had fraud issues with card, ask to speak with supervisor instead she puts me on hold and when she comes back on line, she has not helpful info. When I pushed to speak to supervisor she says they have left for evening and there is no one I can speak to that can answer any questions. Now I am stuck over the weekend with charges on account with no explanation except call back Monday when supervisor is available.
GetHuman: Let's quantify your experience contacting WalMart Credit Card. On a scale of 1 to 5, how easy is it go get help on a WalMart Credit Card problem?
GetHuman-365255: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-365255: I'd give them a four out of five on communication.
GetHuman: And what about WalMart Credit Card's ability to quickly and effectively address your problem?
GetHuman-365255: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart Credit Card customers?
GetHuman-365255: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-365255 taken from his WalMart Credit Card customer service problem that occurred on November 19th, 2017.