WalMart Credit Card: we were calling about our card because money go...
A WalMart Credit Card customer review by GetHuman user ~(.) (.) XD from November 5th, 2017
Background on ~(.) (.) XD's case
GetHuman: ~(.) (.) XD - can you tell our other WalMart Credit Card customers when your case took place?
~(.) (.) XD: Yes I can. It was evening, on October 30th.
GetHuman: Did you reach out to WalMart Credit Card, and if so, how?
GetHuman: And which of these common WalMart Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~(.) (.) XD a list of common WalMart Credit Card problems)
~(.) (.) XD: "Question" was why I was trying to call.
~(.) (.) XD's review of WalMart Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~(.) (.) XD: we were calling about our card because money got stolen from it and the money was being charged to us and we wanted to cancel the card,and when we got someone,the person was in mumbai,india!he just held on us for * min,and just hung up when we asked if we could see his boss,we called again and the next person was in the US,we tried to cancel,he just told us we can't for some reason.we were trying to cancel the card for a half hour,then finally we got someone who canceled the card for us.bad quality service
GetHuman: Let's quantify your experience contacting WalMart Credit Card. On a scale of 1 to 5, how easy is it go get help on a WalMart Credit Card problem?
~(.) (.) XD: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~(.) (.) XD: I'd give them a two out of five on communication.
GetHuman: And what about WalMart Credit Card's ability to quickly and effectively address your problem?
~(.) (.) XD: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart Credit Card customers?
~(.) (.) XD: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~(.) (.) XD taken from his WalMart Credit Card customer service problem that occurred on October 30th, 2017.