WalMart MoneyCard: I have been on hold waiting to speak to someone...
A WalMart MoneyCard customer review by GetHuman user ~UPSET from November 25th, 2017
Background on ~UPSET's case
GetHuman: ~UPSET - can you tell our other WalMart MoneyCard customers when your case took place?
~UPSET: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to WalMart MoneyCard, and if so, how?
GetHuman: And which of these common WalMart MoneyCard customer issues best describes the reason you wanted to talk to them?
(Shows ~UPSET a list of common WalMart MoneyCard problems)
~UPSET: "Lower my rate" was why I was trying to call.
~UPSET's review of WalMart MoneyCard customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart MoneyCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UPSET: I have been on hold waiting to speak to someone for ** minutes (now) and counting. My income tax was loaded on my card this morning, but my card is declining all my purchases. My balance shows I have my money but it isn't allowing any purchases to go through. I have been using this card for months and this is the first trouble I've had with it. Now, I've been on hold for all this time and can't get anyone online to discuss the problem.
GetHuman: Let's quantify your experience contacting WalMart MoneyCard. On a scale of 1 to 5, how easy is it go get help on a WalMart MoneyCard problem?
~UPSET: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UPSET: I'd give them a one out of five on communication.
GetHuman: And what about WalMart MoneyCard's ability to quickly and effectively address your problem?
~UPSET: For that I would say four out of five.
GetHuman: And finally- any advice for other WalMart MoneyCard customers?
~UPSET: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart MoneyCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UPSET taken from his WalMart MoneyCard customer service problem that occurred on November 19th, 2017.