WalMart: I ordered a TV * weeks ago as a gift. Tracking...
A WalMart customer review by GetHuman user GetHuman-189269 from November 19th, 2017
Background on GetHuman-189269's case
GetHuman: GetHuman-189269 - can you tell our other WalMart customers when your case took place?
GetHuman-189269: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-189269 a list of common WalMart problems)
GetHuman-189269: "Make a purchase" was why I was trying to call.
GetHuman-189269's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-189269: I ordered a TV * weeks ago as a gift. Tracking said three days later it was on its way to the local store from warehouse or distribution center not far away. Now they are trying to find where it went, They say I can keep waiting or get my money back. This was a cyber Monday order!I will never order from WalMart again. Customer Service did not seem too concerned. No wondefr one rating was **% negative as far as experience goes.
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
GetHuman-189269: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-189269: I'd give them a four out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
GetHuman-189269: For that I would say one out of five.
GetHuman: And finally- any advice for other WalMart customers?
GetHuman-189269: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-189269 taken from his WalMart customer service problem that occurred on November 17th, 2017.