WalMart: I used the online chat customer service for an...
A WalMart customer review by GetHuman user ~reviewer2012 from November 8th, 2017
Background on ~reviewer2012's case
GetHuman: ~reviewer2012 - can you tell our other WalMart customers when your case took place?
~reviewer2012: Sure. It was late at night, on November 3rd.
GetHuman: Did you reach out to WalMart, and if so, how?
GetHuman: And which of these common WalMart customer issues best describes the reason you wanted to talk to them?
(Shows ~reviewer2012 a list of common WalMart problems)
~reviewer2012: "Returns" was why I was trying to call.
~reviewer2012's review of WalMart customer service
GetHuman: So how would you sum up your experience for GetHuman's WalMart customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~reviewer2012: I used the online chat customer service for an issue I had redeeming a promo code for ordering photo prints. To make a long story short, the first chat agent I spoke with was not at all helpful and eventually she closed the chat while we were in the middle of the conversation!! I'm assuming b*c she didn't know the answer she just 'hung up'. I tried again with chat support. This time the agent was so uneducated that he*she could not spell correctly or use correct grammar! He*she asked me questions as if they did not read anything that I had typed. I finally called the *-****, which is not on the website but was in one of the emails I had received from walmart.com. The telephone agent I spoke with was rude and asked me the same questions after I had already given her the answers. When she could tell my tone of voice was sounding irritated, she asked me if i wanted to talk to a supervisor. Since when does a customer service representative just give up and ask YOU if you want a su
GetHuman: Let's quantify your experience contacting WalMart. On a scale of 1 to 5, how easy is it go get help on a WalMart problem?
~reviewer2012: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~reviewer2012: I'd give them a two out of five on communication.
GetHuman: And what about WalMart's ability to quickly and effectively address your problem?
~reviewer2012: For that I would say five out of five.
GetHuman: And finally- any advice for other WalMart customers?
~reviewer2012: Call them early in the day or late. Don't forget any personal or account information you might need for WalMart to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~reviewer2012 taken from his WalMart customer service problem that occurred on November 3rd, 2017.