Wall Street Journal: I called to cancel my online subscription which...
A Wall Street Journal customer review by GetHuman user ~Anonymous from November 13th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Wall Street Journal customers when your case took place?
~Anonymous: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Wall Street Journal problems)
~Anonymous: "Cancel subscription" was why I was trying to call.
~Anonymous's review of Wall Street Journal customer service
GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I called to cancel my online subscription which they couldn't help me out with, but they transferred me to the department I needed and gave the new person all of my information so I didn't have to keep repeating myself.
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Wall Street Journal customer service problem that occurred on November 8th, 2017.