Wall Street Journal: We have called three times asking for Tuesdays...
A Wall Street Journal customer review by GetHuman user ~rrcmmc@aol.com from November 24th, 2017
Background on ~rrcmmc@aol.com's case
GetHuman: ~rrcmmc@aol.com - can you tell our other Wall Street Journal customers when your case took place?
~rrcmmc@aol.com: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~rrcmmc@aol.com a list of common Wall Street Journal problems)
~rrcmmc@aol.com: "Delivery problem" was why I was trying to call.
~rrcmmc@aol.com's review of Wall Street Journal customer service
GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rrcmmc@aol.com: We have called three times asking for Tuesdays paper to no avail...mailing will bring it so late that we are totally frustrated. All your Filipinos say is I Apologize. That does not solve the deliverly problem at all....the first responder said that the paper woud be delivered that day.Did not happen.*nd responder said would be delivered....wrong paper....third said they would mail it.Meanwhile you have a frustrated subscriber!!!!!
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~rrcmmc@aol.com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rrcmmc@aol.com: I'd give them a five out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~rrcmmc@aol.com: For that I would say three out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~rrcmmc@aol.com: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rrcmmc@aol.com taken from his Wall Street Journal customer service problem that occurred on November 16th, 2017.