Waze: Verbal direction and map just come and go
A Waze customer review by GetHuman user GetHuman47131 from December 7th, 2017
Background on GetHuman47131's case
GetHuman: GetHuman47131 - can you tell our other Waze customers when your case took place?
GetHuman47131: Yeah. It was afternoon, on December 5th.
GetHuman: Did you reach out to Waze, and if so, how?
GetHuman: And which of these common Waze customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman47131 a list of common Waze problems)
GetHuman47131: "Refund a Charge" was why I was trying to contact.
GetHuman47131's review of Waze customer service
GetHuman: So how would you sum up your experience for GetHuman's Waze customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman47131: Verbal direction and map just come and go
GetHuman: Can you tell the rest of us a bit more from what happened on 12/05/17?
GetHuman47131: My waze comes on to say "lets go" and then does not give continuing direction. Just a map that i do not u derstand. I am a driver with lyft. Thanks
GetHuman: Let's quantify your experience contacting Waze. On a scale of 1 to 5, how easy is it go get help on a Waze problem?
GetHuman47131: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman47131: I'd give them a two out of five on communication.
GetHuman: And what about Waze's ability to quickly and effectively address your problem?
GetHuman47131: For that I would say three out of five.
GetHuman: And finally- any advice for other Waze customers?
GetHuman47131: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Waze to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman47131 taken from his Waze customer service problem that occurred on December 5th, 2017.
Waze
3.10 of 5 stars | 18 reviews
GetHuman47131's Waze Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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