WeChat: i was waiting for nearly * months now and nobod...
A WeChat customer review by GetHuman user ~missingthedeadone from November 24th, 2017
Background on ~missingthedeadone's case
GetHuman: ~missingthedeadone - can you tell our other WeChat customers when your case took place?
~missingthedeadone: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to WeChat, and if so, how?
GetHuman: And which of these common WeChat customer issues best describes the reason you wanted to talk to them?
(Shows ~missingthedeadone a list of common WeChat problems)
~missingthedeadone: "Update Account Info" was why I was trying to contact.
~missingthedeadone's review of WeChat customer service
GetHuman: So how would you sum up your experience for GetHuman's WeChat customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~missingthedeadone: i was waiting for nearly * months now and nobody response to my e-mail!!! IT IS AN IMPORTANT MATTER!!! LIFE AND DEAD MATTER!!! How cruel, wechat let people suicided!
GetHuman: Let's quantify your experience contacting WeChat. On a scale of 1 to 5, how easy is it go get help on a WeChat problem?
~missingthedeadone: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~missingthedeadone: I'd give them a four out of five on communication.
GetHuman: And what about WeChat's ability to quickly and effectively address your problem?
~missingthedeadone: For that I would say one out of five.
GetHuman: And finally- any advice for other WeChat customers?
~missingthedeadone: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for WeChat to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~missingthedeadone taken from his WeChat customer service problem that occurred on November 17th, 2017.