Wells Fargo Home Mortgages: Rep. was unable to answer my questions and refu...
A Wells Fargo Home Mortgages customer review by GetHuman user ~Timwell from November 27th, 2017
Background on ~Timwell's case
GetHuman: ~Timwell - can you tell our other Wells Fargo Home Mortgages customers when your case took place?
~Timwell: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Wells Fargo Home Mortgages, and if so, how?
GetHuman: And which of these common Wells Fargo Home Mortgages customer issues best describes the reason you wanted to talk to them?
(Shows ~Timwell a list of common Wells Fargo Home Mortgages problems)
~Timwell: "Request a loan" was why I was trying to call.
~Timwell's review of Wells Fargo Home Mortgages customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Home Mortgages customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Timwell: Rep. was unable to answer my questions and refused to transfer me to her supervisor or someone that could provide me with the information I needed.
GetHuman: Let's quantify your experience contacting Wells Fargo Home Mortgages. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Home Mortgages problem?
~Timwell: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Timwell: I'd give them a three out of five on communication.
GetHuman: And what about Wells Fargo Home Mortgages's ability to quickly and effectively address your problem?
~Timwell: For that I would say five out of five.
GetHuman: And finally- any advice for other Wells Fargo Home Mortgages customers?
~Timwell: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Home Mortgages to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Timwell taken from his Wells Fargo Home Mortgages customer service problem that occurred on November 23rd, 2017.