Wells Fargo Home Mortgages: We get a different story each time and are tran...
A Wells Fargo Home Mortgages customer review by GetHuman user GetHuman-333543 from October 27th, 2017
Background on GetHuman-333543's case
GetHuman: GetHuman-333543 - can you tell our other Wells Fargo Home Mortgages customers when your case took place?
GetHuman-333543: Yup. It was morning, on October 26th.
GetHuman: Did you reach out to Wells Fargo Home Mortgages, and if so, how?
GetHuman: And which of these common Wells Fargo Home Mortgages customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-333543 a list of common Wells Fargo Home Mortgages problems)
GetHuman-333543: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-333543's review of Wells Fargo Home Mortgages customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Home Mortgages customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-333543: We get a different story each time and are transfered all over the Wells Fargo system and still don't have a solid answer.
GetHuman: Let's quantify your experience contacting Wells Fargo Home Mortgages. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Home Mortgages problem?
GetHuman-333543: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-333543: I'd give them a five out of five on communication.
GetHuman: And what about Wells Fargo Home Mortgages's ability to quickly and effectively address your problem?
GetHuman-333543: For that I would say five out of five.
GetHuman: And finally- any advice for other Wells Fargo Home Mortgages customers?
GetHuman-333543: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Home Mortgages to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-333543 taken from his Wells Fargo Home Mortgages customer service problem that occurred on October 26th, 2017.