Wirefly: Been calling for two days. Keeps saying offices...
A Wirefly customer review by GetHuman user ~MaryTeresa from November 20th, 2017
Background on ~MaryTeresa's case
GetHuman: ~MaryTeresa - can you tell our other Wirefly customers when your case took place?
~MaryTeresa: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Wirefly, and if so, how?
GetHuman: And which of these common Wirefly customer issues best describes the reason you wanted to talk to them?
(Shows ~MaryTeresa a list of common Wirefly problems)
~MaryTeresa: "None of those really matches why I wanted to contact Wirefly that day." was why I was trying to contact.
~MaryTeresa's review of Wirefly customer service
GetHuman: So how would you sum up your experience for GetHuman's Wirefly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MaryTeresa: Been calling for two days. Keeps saying offices currently closed on all numbers I call even corporate number in VA. Website down for two days as well. Cannot activate call *-**-**
GetHuman: Let's quantify your experience contacting Wirefly. On a scale of 1 to 5, how easy is it go get help on a Wirefly problem?
~MaryTeresa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MaryTeresa: I'd give them a one out of five on communication.
GetHuman: And what about Wirefly's ability to quickly and effectively address your problem?
~MaryTeresa: For that I would say four out of five.
GetHuman: And finally- any advice for other Wirefly customers?
~MaryTeresa: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Wirefly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MaryTeresa taken from his Wirefly customer service problem that occurred on November 19th, 2017.
Wirefly
1.00 of 5 stars | 4 reviews
~MaryTeresa's Wirefly Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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