Withings: Sent in product for repair - never heard back...
A Withings customer review by GetHuman user ~emanuelme from November 19th, 2017
Background on ~emanuelme's case
GetHuman: ~emanuelme - can you tell our other Withings customers when your case took place?
~emanuelme: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Withings, and if so, how?
GetHuman: And which of these common Withings customer issues best describes the reason you wanted to talk to them?
(Shows ~emanuelme a list of common Withings problems)
~emanuelme: "Overcharge/Strange charge" was why I was trying to contact.
~emanuelme's review of Withings customer service
GetHuman: So how would you sum up your experience for GetHuman's Withings customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~emanuelme: Sent in product for repair - never heard back. They take months (literally) to respond to problems and they have stolen my product. They have THE WORST SUPPORT i have ever encountered. I'm not sure how they are still allowed in the Apple Store.
GetHuman: Let's quantify your experience contacting Withings. On a scale of 1 to 5, how easy is it go get help on a Withings problem?
~emanuelme: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~emanuelme: I'd give them a one out of five on communication.
GetHuman: And what about Withings's ability to quickly and effectively address your problem?
~emanuelme: For that I would say four out of five.
GetHuman: And finally- any advice for other Withings customers?
~emanuelme: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Withings to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~emanuelme taken from his Withings customer service problem that occurred on November 16th, 2017.
Withings
1.00 of 5 stars | 10 reviews
~emanuelme's Withings Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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