X: I just create my account and it has been hacked...
A X customer review by GetHuman user ~washlin from November 19th, 2017
Background on ~washlin's case
GetHuman: ~washlin - can you tell our other X customers when your case took place?
~washlin: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows ~washlin a list of common X problems)
~washlin: "Update account information" was why I was trying to call.
~washlin's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~washlin: I just create my account and it has been hacked and is in spanish. So each time your site is sending me to only spanish pages for support. My email address is on this ladies page and I need to shut this down NOW!!!!!!email me at *****@***.com
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
~washlin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~washlin: I'd give them a three out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
~washlin: For that I would say one out of five.
GetHuman: And finally- any advice for other X customers?
~washlin: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~washlin taken from his X customer service problem that occurred on November 15th, 2017.