X: My account is hacked. Ive sent so many emails t...
A X customer review by GetHuman user ~missy from November 26th, 2017
Background on ~missy's case
GetHuman: ~missy - can you tell our other X customers when your case took place?
~missy: Yes. It was middle of the night, on November 25th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows ~missy a list of common X problems)
~missy: "Delete Account" was why I was trying to call.
~missy's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~missy: My account is hacked. Ive sent so many emails to the support Twitter*account cases & NOBODY RESPONDED. Nobody answers the phones either.
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
~missy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~missy: I'd give them a one out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
~missy: For that I would say two out of five.
GetHuman: And finally- any advice for other X customers?
~missy: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~missy taken from his X customer service problem that occurred on November 25th, 2017.