Yahoo: I'M SURE YOU KNOW IT'S HORRIBLE BECAUSE YOU WAI...
A Yahoo customer review by GetHuman user GetHuman-74737 from November 24th, 2017
Background on GetHuman-74737's case
GetHuman: GetHuman-74737 - can you tell our other Yahoo customers when your case took place?
GetHuman-74737: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Yahoo, and if so, how?
GetHuman: And which of these common Yahoo customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74737 a list of common Yahoo problems)
GetHuman-74737: "Report people" was why I was trying to contact.
GetHuman-74737's review of Yahoo customer service
GetHuman: So how would you sum up your experience for GetHuman's Yahoo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74737: I'M SURE YOU KNOW IT'S HORRIBLE BECAUSE YOU WAIT AND THEN GET HUNG UP ON. I WAS TRYING TO HELP MY FATHER WITH HIS ISSUE. HE'S OLDER AND USES YAHOO. YOU HAVE NO FOOTHOLD WITH YOUNGER PEOPLE. RECOGNIZE YOUR AUDIENCE AND SET YOUR SYSTEM UP TO CATER TO THEM. YOU'RE NOT GOOGLE AND NEITHER IS YOUR AUDIENCE. YOU CAN'T USE NEWER FORMS OF COMMUNICATION WITH YOUR AGING AUDIENCE.
GetHuman: Let's quantify your experience contacting Yahoo. On a scale of 1 to 5, how easy is it go get help on a Yahoo problem?
GetHuman-74737: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74737: I'd give them a four out of five on communication.
GetHuman: And what about Yahoo's ability to quickly and effectively address your problem?
GetHuman-74737: For that I would say three out of five.
GetHuman: And finally- any advice for other Yahoo customers?
GetHuman-74737: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Yahoo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74737 taken from his Yahoo customer service problem that occurred on November 16th, 2017.