Yelp: All options on this customer service * lead you...
A Yelp customer review by GetHuman user ~Primary watcher from November 22nd, 2017
Background on ~Primary watcher's case
GetHuman: ~Primary watcher - can you tell our other Yelp customers when your case took place?
~Primary watcher: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Primary watcher a list of common Yelp problems)
~Primary watcher: "Remove a Review" was why I was trying to contact.
~Primary watcher's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Primary watcher: All options on this customer service * lead you to email. And I have emailed yelp over and over again to remove my business, but they never respond!! If they're responding to my business email address it surely kicks back. Can't remove photos either! Pure BS
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Primary watcher: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Primary watcher: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Primary watcher: For that I would say four out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Primary watcher: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Primary watcher taken from his Yelp customer service problem that occurred on November 14th, 2017.