Yelp: Great deals. Horrible website performance , hor...
A Yelp customer review by GetHuman user ~Reas from November 19th, 2017
Background on ~Reas's case
GetHuman: ~Reas - can you tell our other Yelp customers when your case took place?
~Reas: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Reas a list of common Yelp problems)
~Reas: "Remove a Review" was why I was trying to contact.
~Reas's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Reas: Great deals. Horrible website performance , horrible response to contact inquiry, zero support & nothing timely. Ordered but system didn't send me confirmation or the proof of deal. Great idea gone bad. Very disappointing!
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Reas: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Reas: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Reas: For that I would say two out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Reas: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Reas taken from his Yelp customer service problem that occurred on November 12th, 2017.