Yelp: I left this review after bad experience from Li...
A Yelp customer review by GetHuman user GetHuman-mikyoun from November 29th, 2017
Background on GetHuman-mikyoun's case
GetHuman: GetHuman-mikyoun - can you tell our other Yelp customers when your case took place?
GetHuman-mikyoun: Yes I can. It was morning, on November 27th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mikyoun a list of common Yelp problems)
GetHuman-mikyoun: "Technical or service issue" was why I was trying to contact.
GetHuman-mikyoun's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mikyoun: I left this review after bad experience from Living Space Furniture store. So people can be aware. I have seen worst review than mine and you left my reviews . I don't know what your problem is but I left honest true experience and you removed it. For cheaters. Shame Shame Shame. I now know your review are fucked up. You got a be shame of your self for protecting tricking bad business. You got a be shame of yourself for being on this cheaters side who is bad to the customer and remove my honest truth bad experience so other customer won't bad experience like me. You got a be shame of yourself for being on their cheaters side ,bad business side and not protecting the other people. Shame Shame Shame on you!!!*Shame Shame Shame. It is really Shame that you protect this bad business!!!**Do not buy furniture from here.When you buy new furniture, they send you used items. They trick you and fool you, thinking that you will never find out that you got used and worn out furniture. They clean them really good so it is hard to catch. Hoping that they will never get caught. Well I caught them. So watch carefully**I bought * new boyd sofa and they send me * used sofas. The inspection guys came and took it back and apologized for the inconvenience because it is obviously used and worn out furniture.(They were good about the situation).They charge you full price for used furniture. Ridiculous!!! I went back to the store and complained.They said they will compensate $** with free delivery but later a guy named Lyuben change it to $**. He was talking to me like he was doing me a favor, take it or leave it like that way talking very manipulatively!!! very rude and ugly attitude. They don't think about you or care about you or even feel sorry for what they do to the people. They have no heart, no moral, or any shame for what they do to the customers. Stay away from these guys and from this store. Filthy liars. There was a sales person named Jenna. She said to buy one sofa furniture VIP furniture insurance so I could trick the company to cover the other sofa for free, since they are same identical ones. My husband said "don't they scan the barcode to check the item before they send them out from the warehouse to customer to check which is which and where it was purchased to know the history of the merchandise since we are buying vip furniture insurance?" and she said that's right and she quickly changed by saying yes you do need to buy vip furniture insurance for each of the sofa even though, they are same identical ones and said that they scan each merchandise to keep the record of the history of the item and for the vip furniture insurance record reference. So this means, when the warehouse sends these * identical sofa to us according to what Jenna said they should of known that these were * used sofa indeed because she said they scan them for the record since we are buying vip furniture insurance. She said clearly, they scan the furniture to see the history of the furniture. So they did know that this was indeed used items and still choose to send them out to the customer who paid for brand new item price. So be careful and watch out
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
GetHuman-mikyoun: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mikyoun: I'd give them a four out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
GetHuman-mikyoun: For that I would say one out of five.
GetHuman: And finally- any advice for other Yelp customers?
GetHuman-mikyoun: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mikyoun taken from his Yelp customer service problem that occurred on November 27th, 2017.