Yelp: The automated response takes you in endless cir...
A Yelp customer review by GetHuman user ~Inborn Tattoo, NYC from November 19th, 2017
Background on ~Inborn Tattoo, NYC's case
GetHuman: ~Inborn Tattoo, NYC - can you tell our other Yelp customers when your case took place?
~Inborn Tattoo, NYC: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Inborn Tattoo, NYC a list of common Yelp problems)
~Inborn Tattoo, NYC: "Someone is Harassing Me" was why I was trying to contact.
~Inborn Tattoo, NYC's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Inborn Tattoo, NYC: The automated response takes you in endless circles, never giving you the opportunity to speak with a human being, until they finally disconnect the call. You must reach them through email, which will remain unanswered. Yelp customer service is NON EXISTENT.
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Inborn Tattoo, NYC: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Inborn Tattoo, NYC: I'd give them a four out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Inborn Tattoo, NYC: For that I would say three out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Inborn Tattoo, NYC: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Inborn Tattoo, NYC taken from his Yelp customer service problem that occurred on November 10th, 2017.