Yelp: This is a phone "tree" and I think they only ac...
A Yelp customer review by GetHuman user ~Rick from November 22nd, 2017
Background on ~Rick's case
GetHuman: ~Rick - can you tell our other Yelp customers when your case took place?
~Rick: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick a list of common Yelp problems)
~Rick: "Refund" was why I was trying to contact.
~Rick's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick: This is a phone "tree" and I think they only actually talk with you if you want to buy their advertising. If you have a genuine problem, such as with your business listing, they just refer you to the website.
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Rick: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Rick: For that I would say two out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Rick: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick taken from his Yelp customer service problem that occurred on November 15th, 2017.