YouTube: The wait time does not go high enough. I waited...
A YouTube customer review by GetHuman user GetHuman-374920 from November 24th, 2017
Background on GetHuman-374920's case
GetHuman: GetHuman-374920 - can you tell our other YouTube customers when your case took place?
GetHuman-374920: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to YouTube, and if so, how?
GetHuman: And which of these common YouTube customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374920 a list of common YouTube problems)
GetHuman-374920: "Problem With a Channel" was why I was trying to contact.
GetHuman-374920's review of YouTube customer service
GetHuman: So how would you sum up your experience for GetHuman's YouTube customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374920: The wait time does not go high enough. I waited *.* hours (*** minutes!) the first time I attempted to call, before being automatically disconnected. Currently two hours into a second attempt. I think they're trying to kill my battery instead of answer.
GetHuman: Let's quantify your experience contacting YouTube. On a scale of 1 to 5, how easy is it go get help on a YouTube problem?
GetHuman-374920: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374920: I'd give them a two out of five on communication.
GetHuman: And what about YouTube's ability to quickly and effectively address your problem?
GetHuman-374920: For that I would say three out of five.
GetHuman: And finally- any advice for other YouTube customers?
GetHuman-374920: Call them early in the day or late. Don't forget any personal or account information you might need for YouTube to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374920 taken from his YouTube customer service problem that occurred on November 15th, 2017.