YouTube: They can do nothing, they can't even view your...
A YouTube customer review by GetHuman user ~DerVinDeS from November 25th, 2017
Background on ~DerVinDeS's case
GetHuman: ~DerVinDeS - can you tell our other YouTube customers when your case took place?
~DerVinDeS: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to YouTube, and if so, how?
GetHuman: And which of these common YouTube customer issues best describes the reason you wanted to talk to them?
(Shows ~DerVinDeS a list of common YouTube problems)
~DerVinDeS: "Update Account Info" was why I was trying to contact.
~DerVinDeS's review of YouTube customer service
GetHuman: So how would you sum up your experience for GetHuman's YouTube customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DerVinDeS: They can do nothing, they can't even view your account. They can't explain anything. The only thing they do is direct you to online support, which I had already looked at and used many times. If you ask them to escalate the matter, they can't. You may at the very most leave a voicemail for the manager, but they assure you that they will never call you back.
GetHuman: Let's quantify your experience contacting YouTube. On a scale of 1 to 5, how easy is it go get help on a YouTube problem?
~DerVinDeS: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DerVinDeS: I'd give them a four out of five on communication.
GetHuman: And what about YouTube's ability to quickly and effectively address your problem?
~DerVinDeS: For that I would say one out of five.
GetHuman: And finally- any advice for other YouTube customers?
~DerVinDeS: Call them early in the day or late. Don't forget any personal or account information you might need for YouTube to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DerVinDeS taken from his YouTube customer service problem that occurred on November 16th, 2017.