YouTube: Waited on the phone for an hour and twenty...
A YouTube customer review by GetHuman user ~Mad with youtube support from November 27th, 2017
Background on ~Mad with youtube support's case
GetHuman: ~Mad with youtube support - can you tell our other YouTube customers when your case took place?
~Mad with youtube support: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to YouTube, and if so, how?
GetHuman: And which of these common YouTube customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad with youtube support a list of common YouTube problems)
~Mad with youtube support: "Account Access" was why I was trying to contact.
~Mad with youtube support's review of YouTube customer service
GetHuman: So how would you sum up your experience for GetHuman's YouTube customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad with youtube support: Waited on the phone for an hour and twenty ******* minutes and accidentally hung up the phone. They should've called me back, but now I have through all this ******** again. Make a ******* call back service or something ****.
GetHuman: Let's quantify your experience contacting YouTube. On a scale of 1 to 5, how easy is it go get help on a YouTube problem?
~Mad with youtube support: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad with youtube support: I'd give them a two out of five on communication.
GetHuman: And what about YouTube's ability to quickly and effectively address your problem?
~Mad with youtube support: For that I would say one out of five.
GetHuman: And finally- any advice for other YouTube customers?
~Mad with youtube support: Call them early in the day or late. Don't forget any personal or account information you might need for YouTube to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad with youtube support taken from his YouTube customer service problem that occurred on November 24th, 2017.