YouTube: Was on hold for three hours until my iPhone dro...
A YouTube customer review by GetHuman user ~C PT from November 20th, 2017
Background on ~C PT's case
GetHuman: ~C PT - can you tell our other YouTube customers when your case took place?
~C PT: Sure. It was morning, on November 10th.
GetHuman: Did you reach out to YouTube, and if so, how?
GetHuman: And which of these common YouTube customer issues best describes the reason you wanted to talk to them?
(Shows ~C PT a list of common YouTube problems)
~C PT: "Refund a Charge" was why I was trying to contact.
~C PT's review of YouTube customer service
GetHuman: So how would you sum up your experience for GetHuman's YouTube customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~C PT: Was on hold for three hours until my iPhone dropped the call when I went to charge it's batteries. Then when I decided to call in the morning the next day, the lady I talked to didn't help me with jack and just told me to use the help page, WHICH ALSO DIDN'T TELL ME JACK ****!!!
GetHuman: Let's quantify your experience contacting YouTube. On a scale of 1 to 5, how easy is it go get help on a YouTube problem?
~C PT: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~C PT: I'd give them a one out of five on communication.
GetHuman: And what about YouTube's ability to quickly and effectively address your problem?
~C PT: For that I would say four out of five.
GetHuman: And finally- any advice for other YouTube customers?
~C PT: Call them early in the day or late. Don't forget any personal or account information you might need for YouTube to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~C PT taken from his YouTube customer service problem that occurred on November 10th, 2017.