YouTube: forgot password, I haven't been on the site in...

A YouTube customer review by GetHuman user ~craig cook from November 20th, 2017

Background on ~craig cook's case

GetHuman: ~craig cook - can you tell our other YouTube customers when your case took place?
~craig cook: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to YouTube, and if so, how?
~craig cook: I used the 650-253-0000 number I found for on the GetHuman YouTube customer phone number page I was on: YouTube Customer Service Phone Number
GetHuman: And which of these common YouTube customer issues best describes the reason you wanted to talk to them?
(Shows ~craig cook a list of common YouTube problems)
~craig cook: "Cancel service" was why I was trying to contact.

~craig cook's review of YouTube customer service

GetHuman: So how would you sum up your experience for GetHuman's YouTube customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~craig cook: forgot password, I haven't been on the site in about*-* months. All I need is to get a new password. I don't use the messaging function w* my cell.
GetHuman: Let's quantify your experience contacting YouTube. On a scale of 1 to 5, how easy is it go get help on a YouTube problem?
~craig cook: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~craig cook: I'd give them a four out of five on communication.
GetHuman: And what about YouTube's ability to quickly and effectively address your problem?
~craig cook: For that I would say three out of five.
GetHuman: And finally- any advice for other YouTube customers?
~craig cook: Call them early in the day or late. Don't forget any personal or account information you might need for YouTube to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~craig cook taken from his YouTube customer service problem that occurred on November 17th, 2017.

YouTube

1.54 of 5 stars | 119 reviews

~craig cook's YouTube Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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