I emailed Zillow several times, no response. Ca...
A Zillow customer review by GetHuman user ~Piscaer from November 20th, 2017
Background on ~Piscaer's case
GetHuman: ~Piscaer - can you tell our other Zillow customers when your case took place?
~Piscaer: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Zillow, and if so, how?
GetHuman: And which of these common Zillow customer issues best describes the reason you wanted to talk to them?
(Shows ~Piscaer a list of common Zillow problems)
~Piscaer: "Setup service" was why I was trying to call.
~Piscaer's review of Zillow customer service
GetHuman: So how would you sum up your experience for GetHuman's Zillow customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Piscaer: I emailed Zillow several times, no response. Called them - general mailbox, no return call. The only thing that caught their attention is writing on their Facebook page why they are so bad in the most detailed way possible and repetitively using the words "bad, poor, manipulators and scam artists". Then you get an email to contact to which they do not reply... I would like to make a class action lawsuit on manipulating homeprices, who will join?
GetHuman: Let's quantify your experience contacting Zillow. On a scale of 1 to 5, how easy is it go get help on a Zillow problem?
~Piscaer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Piscaer: I'd give them a one out of five on communication.
GetHuman: And what about Zillow's ability to quickly and effectively address your problem?
~Piscaer: For that I would say four out of five.
GetHuman: And finally- any advice for other Zillow customers?
~Piscaer: Call them early in the day or late. Don't forget any personal or account information you might need for Zillow to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Piscaer taken from his Zillow customer service problem that occurred on November 18th, 2017.