i was charged twice for same services, Zoosk ch...
A Zoosk customer review by GetHuman user ~cantremember from November 21st, 2017
Background on ~cantremember's case
GetHuman: ~cantremember - can you tell our other Zoosk customers when your case took place?
~cantremember: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Zoosk, and if so, how?
GetHuman: And which of these common Zoosk customer issues best describes the reason you wanted to talk to them?
(Shows ~cantremember a list of common Zoosk problems)
~cantremember: "Change plan" was why I was trying to call.
~cantremember's review of Zoosk customer service
GetHuman: So how would you sum up your experience for GetHuman's Zoosk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cantremember: i was charged twice for same services, Zoosk charged my credit card **.** and my Discover carrd **.** for the same time and won't refund the money. They said I was on auto renewal whhich is a lie. As soon as I pay the **.** on my credit card, I ALWAYS SHUT AUTO RENEWAL. PLUS I GOT RID OF ZOOSK PRIOR TO THE DATE I WAS CHARGED TWICE!! PLEASE RECONSIDER MY REFUND AS IM ON WELFARE WHICH MEANS MY CREDIT IS SINKING.
GetHuman: Let's quantify your experience contacting Zoosk. On a scale of 1 to 5, how easy is it go get help on a Zoosk problem?
~cantremember: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cantremember: I'd give them a three out of five on communication.
GetHuman: And what about Zoosk's ability to quickly and effectively address your problem?
~cantremember: For that I would say one out of five.
GetHuman: And finally- any advice for other Zoosk customers?
~cantremember: Call them early in the day or late. Don't forget any personal or account information you might need for Zoosk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cantremember taken from his Zoosk customer service problem that occurred on November 13th, 2017.