Zynga: I feel so bad i forgot the girls name who helpe...
A Zynga customer review by GetHuman user ~Erin Gray from November 13th, 2017
Background on ~Erin Gray's case
GetHuman: ~Erin Gray - can you tell our other Zynga customers when your case took place?
~Erin Gray: Yes I can. It was afternoon, on November 5th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~Erin Gray a list of common Zynga problems)
~Erin Gray: "Hacked account" was why I was trying to call.
~Erin Gray's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Erin Gray: I feel so bad i forgot the girls name who helped me, but she rocked! she was wonderful very friendly and well suited for the job she helped me right away and even gave me extra gifts :) and to think i heard such horror stories Zynga you Rock!!
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~Erin Gray: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Erin Gray: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~Erin Gray: For that I would say one out of five.
GetHuman: And finally- any advice for other Zynga customers?
~Erin Gray: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Erin Gray taken from his Zynga customer service problem that occurred on November 5th, 2017.