Zynga: I'm sorry, I hate to give bad reviews, but this...
A Zynga customer review by GetHuman user ~beverly ridgley from November 16th, 2017
Background on ~beverly ridgley's case
GetHuman: ~beverly ridgley - can you tell our other Zynga customers when your case took place?
~beverly ridgley: Yeah. It was late at night, on November 14th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~beverly ridgley a list of common Zynga problems)
~beverly ridgley: "Change plan" was why I was trying to call.
~beverly ridgley's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beverly ridgley: I'm sorry, I hate to give bad reviews, but this problem has been here since I started playing CoasterVille several months ago. I have send in this complaint at least * times. The post's are still BEHIND the game screen. Many of my neighbors have complained about the same problem. Come on!! Your ZYNGA!! If u can put out a *D game like Farmville* that works perfectly, why can't u fix this problem? And now your making it harder & harder to find a place to email for support.
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~beverly ridgley: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beverly ridgley: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~beverly ridgley: For that I would say five out of five.
GetHuman: And finally- any advice for other Zynga customers?
~beverly ridgley: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beverly ridgley taken from his Zynga customer service problem that occurred on November 14th, 2017.