Zynga: Updated game & lost my farm. Took me from leve...
A Zynga customer review by GetHuman user GetHuman-mkbdrj from December 4th, 2017
Background on GetHuman-mkbdrj's case
GetHuman: GetHuman-mkbdrj - can you tell our other Zynga customers when your case took place?
GetHuman-mkbdrj: Yes I can. It was late at night, on November 24th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mkbdrj a list of common Zynga problems)
GetHuman-mkbdrj: "In-App Purchases" was why I was trying to call.
GetHuman-mkbdrj's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mkbdrj: Updated game & lost my farm. Took me from level *** down to * plus I had just purchased more keys @**.** & lost those also
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-mkbdrj: Contacted the support & tried going into google play & restarting and then waiting for the game to sync but it never did & they have sent me the same response the last * times. I saved my game but I guess I can't seem to access that either
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
GetHuman-mkbdrj: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mkbdrj: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
GetHuman-mkbdrj: For that I would say four out of five.
GetHuman: And finally- any advice for other Zynga customers?
GetHuman-mkbdrj: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mkbdrj taken from his Zynga customer service problem that occurred on November 24th, 2017.