eBay: Customer Service has no idea!!!*They have to re...
A eBay customer review by GetHuman user ~D.E.W. from November 22nd, 2017
Background on ~D.E.W.'s case
GetHuman: ~D.E.W. - can you tell our other eBay customers when your case took place?
~D.E.W.: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~D.E.W. a list of common eBay problems)
~D.E.W.: "Cancel order" was why I was trying to contact.
~D.E.W.'s review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~D.E.W.: Customer Service has no idea!!!*They have to repeat everything you say, then look it up on the screen. Invariably they get it wrong and you have to go thru it, explaining again!*Then, they still have no answer, or worse the tell you to (in the ebay site), change this, change that, change this and that here and ther.*When finished.*Same results.*Their Shipping dept (particularly to another Country, is probably the worst.*** years on ebay, and TIRED OF THEM!!!*Instead of making the site better, they make it WORSE!!!!
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~D.E.W.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~D.E.W.: I'd give them a five out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~D.E.W.: For that I would say one out of five.
GetHuman: And finally- any advice for other eBay customers?
~D.E.W.: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~D.E.W. taken from his eBay customer service problem that occurred on November 13th, 2017.